The 3rd version of MacKeeper, which was introduced at MacWorld 2014 and CES 2015, is mainly associated with its Human Inside feature. This feature has been heavily advertised and in today’s MacKeeper review I would like to focus on this customer support tool.
What is MacKeeper Human Inside Feature?
The main improvement in the last version was an enhanced customer care service with 24/7 Apple Certified technicians support. According to MacKeeper blog, during the last 5 years their support experts have processed around 1 million customer requests, and almost half of them was held via live chat.
According to Top 10 Reviews Help & Support comparison 2015, all competitors provide customers with an opportunity to email or fill out the contact form, although the 24/7 live chat is still not widely adopted, despite its convenience.
After launching the program and scanning the computer, MacKeeper marked my system status as medium and offered to delete 228 junk files. As my Mac has not been cleaned for several months, 297,6 MB junk files were deleted. All the time I was offered to start a live chat, send an email, or call the support expert via Australian, US and UK toll-free numbers. As I live in the UK, I find it very convenient.
Let’s see what help features MacKeeper offers:
Live Chat. I find the live chat feature very useful because it gives a chance to communicate in real time and solve the problem in the quickest possible way. When the session ends, there is an opportunity to rate its quality and leave a comment.
Email. There’s an opportunity to send the message directly from the program and get an answer within 24 hours. My request was dealt within 10 minutes.
Phone. If you speak English and live in the USA, UK, or Australia, you can use toll-free numbers that are shown on the left side of the window. Thus you can directly contact an Apple Certified expert. But if you are not good at English, I suggest that you use a contact form or email.
Other Help Features:
Apart from the options mentioned above, I found several additional ways how to have my questions answered:
Blog. For those who are not MacKeeper customers yet and have no opportunity to chat with Geek on Demand, MacKeeper team suggests explaining their Mac-related problems in the comments to blog.
Remote Assistance. I did not have a chance to try remote assistance, but according to customer feedback that I found on Shopper Approved, many users praise this option. If a customer allows, MacKeeper expert can start fixing the problems remotely. During this session the customer watches the entire process. Moreover, you can communicate with remote assistance if you speak the languages other than English.
Help Button. The help function is available directly from the program itself and offers detailed instructions related to prices/licenses, MacKeeper installation and removal, activation and billing questions as well as possible Mac-related issues.
MacKeeper is featured internationally in 18 languages in more than 75 countries, including the United States, United Kingdom, France, and Germany, though its customer support is mainly focused on English-speaking countries. If you speak Portuguese and do not know English at all, better start using email or get in touch with remote assistance via phone.
Above all MacKeeper offers its customers all possible ways to get in touch and to resolve any Mac-related issue 24/7.